Homeward Bound Mobile Grooming
GROOMING/NAIL TRIM POLICY AGREEMENT
Every client will be asked to read and sign the Homeward Bound Mobile Grooming (hereafter Homeward Bound) Policy Agreement prior to any grooming services being performed. I do hereby entrust my pet(s) to Homeward Bound Mobile Grooming for the purpose of grooming my pet(s).
CURRENT VACCINATIONS/VETERINARY INFORMATION
I understand that Michigan State Law requires every dog to be given a rabies vaccination at four months of age and continued regularly to remain up to date. By booking an appointment with Homeward Bound, I agree that my pet is current on all vaccinations that Michigan State Law requires. I agree that if given false information about my dog(s) vaccinations, I will be held accountable for all medical bills pertaining to the incident between the groomer and my dog(s). I understand that if I provide false information regarding my pet(s) rabies vaccination that it may be euthanized under Michigan State Law to test for rabies. Proof of Rabies Vaccination shall be provided to Homeward Bound upon request in addition to current Veterinarian information. Homeward Bound requires all Puppies to have completed their first three vaccination series before they will be groomed.
PAYMENT INFORMATION
Payment is due at the time of service. Homeward Bound accepts cash, check, and credit cards. I understand checks returned with NSF will insure a fee of $25, and I will be placed on a cash or credit card only basis thereafter. Fees must be paid within 7 business days, and no further service shall be provided until fee is paid.
CANCELLATION POLICY/NO SHOW/TRIP FEE
In the event I need to cancel my appointment I understand that I must notify Homeward Bound at least 24 hours in advance prior to my scheduled appointment. I acknowledge that if I should fail to do so I will be charged a $50.00 cancellation fee to make up for a lost appointment. Any cancellation fees must be paid within 7 business days. I understand that there is a no show fee of 50% of the grooming scheduled if Homeward Bound arrives at my location and cannot groom the dog(s) because I am not home. Any no show fees must be paid within 7 business days as well. On rare occasions, Homeward Bound may need to cancel an appointment due to inclement weather, equipment failure, illness, etc. Every effort will be made to contact Client in advance and reschedule.
INCLEMENT WEATHER
Homeward Bound reserves the right to cancel grooming appointments based on current or projected weather at any time. Icy roads, excessive snowfall, extreme temperatures, and/or high winds can create unsafe conditions for the van to be out traveling to appointments. If area schools are closed due to weather, Homeward Bound will most likely close or delay services for that day. I understand I will be notified of cancellation as soon as the decision is made and I will be rescheduled as soon as possible.
APPOINTMENT TIMES
I understand an appointment time is truly an estimated time of arrival and may be delayed due to refueling, traffic, weather, or any other unforeseen circumstance. If Homeward Bound will be more than 30 minutes early or late, every effort will be made to call ahead and notify Client.
KEY ON FILE SERVICE
Homeward Bound offers a Key on File Service to all clients after their first initial grooming appointment to help alleviate any possible complications with their schedule. Client provides Homeward Bound with a key, garage code, hidden key location, or some other form of access. Homeward Bound securely stores all key or private information via combination access only. Homeward Bound will arrive at the scheduled grooming appointment to care for your pet, and Client leaves an approved form of payment in an agreed upon location within residence. Client must have pet in an accessible spot within their home in a crate, room with shut door, etc. If Homeward Bound is unable to obtain the pet and proceed with grooming, Client will be charged a $25 cancellation fee. I understand Homeward Bound will not be held responsible for damages or theft to my home or property while on the service call for grooming. Key on File clients will receive a text message, if desired, of time of arrive and departure, and an update on the grooming experience with a picture.
MATTED OR NEGLECTED COAT
Extensive de-matting will not be practiced by Homeward Bound as this is extremely painful to pets and can cause or aggravate skin problems. I understand it is Homeward Bound’s discretion to determine if my pet can be safely and humanly de-matted by brushing. If not, a “shave-down” of the pet will be performed and a new coat can start growing out (additional fee for shaving of tight matting may apply). I acknowledge that neglect of my pet’s coat can lead to issues during and after grooming, such as nicks or cuts from clippers getting under the matting, and a matted coat can cause clipper/brush irritation. In addition, shaving the pet may reveal pre-existing conditions that were previously hidden beneath the matting. Heavy matting can trap moisture near the pet’s skin which can cause fungus, bacteria, or skin irritations that exist prior to grooming process. The effects of mat removal procedures may include itchiness, skin redness, abrasions, self-inflicted irritations, hematoma, or failure of hair to regrow. Should a pre-existing condition require immediate medical attention, Client designates Homeward Bound as agent and understands that if Homeward Bound is unable to contact Client first, then Homeward Bound may engage the services of a veterinarian at Client’s expense.
RISKS ASSOCIATED WITH SHAVING
I understand shaving a dog’s coat may dramatically change the appearance of that pet and may cause behavior changes such as timidness or irritability. The coat may not grow back the same in certain breeds and different coat types. The coat may not grow back evenly and may grow in patches, or the hair could be a different color when it regrows. Shaving a matted coat can reveal the presence of fleas and other pests that were not noticeable prior to shaving. I understand that shaving can lead my pet to become overheated or sunburned without the protection of their coat. While it is best to keep these pets out of direct sunlight, sunscreen may be necessary for pets that are exposed to excessive amounts of sun.
SAFETY/DOG BEHAVIOR
I understand that I must inform Homeward Bound if my dog has bitten someone or has aggressive tendencies. If the pet displays any aggressive behaviors when grooming begins, Homeward Bound has the right to refuse services. Safety for both the pet as well as the groomer is a priority. Homeward Bound reserves the right to use a muzzle or other safety items if deemed necessary. They will be utilized in a humane manner, and only when absolutely necessary to prevent injury to both animal and groomer. Client will be liable for any bites or property damage that is caused by their pet(s). Should a pet become too aggressive, stressed, or too combative to begin or complete services, the pet owner will be financially responsible for the trip fee and or/services provided which shall be no less than $45.00.
SENIOR PETS/PETS WITH HEALTH ISSUES
Grooming procedures can cause increased stress to an elderly or ill pet. I understand that because senior pets and pets with health problems have a greater chance of injury, these pets will be groomed for cleanliness and comfort in styles that will not add to their stress. Occasionally, grooming may expose a hidden medical problem or aggravate a current one. Homeward Bound will not be held responsible for any accident or injury to an elderly pet or health-compromised pet during their grooming.
FLEA/TICK INFESTATION/SANITATION
Flea and tick infestation cannot be tolerated. I understand that I am responsible for keeping my pets flea and tick free. If a flea or tick is found, Homeward Bound will bathe the dog with a flea and tick shampoo to eradicate the fleas present at that time in order to maintain salon sanitation as this puts all of our clients at risk. There will be an additional charge of $25 added to the agreed upon price of the grooming. There may be side effects including, but not limited to, allergic reactions, which may result from the manufacturer recommended usage of said products. Client agrees that Homeward Bound will not be held responsible for any adverse reactions. Additionally, Client is also aware that any such treatments are not guaranteed to be one hundred percent effective and acknowledges that fleas present in the home will need to be eradicated in order to fully address any flea issue. Homeward Bound recommends that all clients maintain their pet(s) on a regular flea and tick preventative as approved by their veterinarian. If an infestation of fleas or ticks are found on a Clients pet, Homeward Bound may refuse service and/or charge an additional $50 fee to clean and sanitize the vehicle.
PRE-EXISTING CONDITIONS
Occasionally, grooming can expose a hidden medical problem or aggravate a current one. This can occur during or after grooming and may require immediate medical attention. I understand that I will disclose any pre-existing conditions to Homeward Bound such as torn ACL, history of seizures, blindness, etc. Client designates Homeward Bound as agent and understands that if Homeward Bound is unable to contact Client first, then Homeward Bound, in its sole discretion, may engage the services of a veterinarian at Client’s expense.
PICTURES
I agree that Homeward Bound may take pictures of my pet before and after grooming with or without my name for any lawful purpose, including such purposes as publicity, illustration, advertising and web content. Please let us know if you do not wish for any pictures to be taken of your pet.
CUSTOMER SATISFACTION
Homeward Bound strives to deliver impeccable services with an emphasis on the utmost respect and compassion towards our canine friends. If Client is unhappy with any part of the groom, contact Homeward Bound within 24 hours of the grooming services provided and we will do our very best to resolve the issue! I, the undersigned, understand and agree to the above terms for the grooming and maintenance of my pet(s). In consideration of the grooming services, I agree to hold Homeward Bound Mobile Grooming harmless from any and all damage, loss, or claims to pet, personal, or real property. I have read and accept this provision for all future grooming appointments. I agree to pay the full amount due for services rendered at the completion of the service.